top of page
Laptop Writing

Forget your Wi-Fi Password?

On WINDOWS

​

  • Using Network Settings:
     

    1. Go to Control Panel > Network and Internet > Network and Sharing Center.

    2. Click on your Wi-Fi network name.

    3. In the Wi-Fi Status window, click on Wireless Properties.

    4. Go to the Security tab and check the box next to Show characters to reveal your Wi-Fi password.

Forget your Wi-Fi Password?

On macOS
 

  • Open Keychain Access (you can find it using Spotlight).

  • In the left sidebar, select System and then check the box for Show password.

  • Find your Wi-Fi network in the list, double-click it, and check Show password (you may need to enter your admin credentials).

🔧 Internet Troubleshooting Made Easy! 🔧
 

Having issues with your internet? Don’t worry—we’ve got your solution!
 

🛠️ Common Problems and Solutions:
 

  1. Slow Speeds?

    • Solution: Run a speed test to check your current speeds. Restart your modem and router to refresh your connection.

  2. Connection Drops?

    • Solution: Check your cables and connections. Ensure your devices are within range of the router.

  3. Cannot Connect to Wi-Fi?

    • Solution: Forget the network on your device and reconnect. Ensure you have the correct password.

  4. Streaming Issues?

    • Solution: Lower the streaming quality, disconnect other devices, and ensure no bandwidth-heavy applications are running in the background.

  5. Router Won’t Connect?

    • Solution: Power cycle your router. If the issue persists, check for firmware updates or reset to factory settings.

 

📩 Need Further Assistance?

Submit a support ticket for a quick response from our dedicated team!

Remember, troubleshooting can be simple! Let us help you get back online!

FBI Surveillance Van

Pretty Fly for a Wi-Fi

Hide Yo Kids, Hide Yo Wi-Fi

Nacho Wi-Fi

Wu-Tang LAN

It Hurts When IP

The LAN Before Time

LAN Solo

I Believe Wi Can Fi

Drop It Like It's Hotspot

House of Cards Against Humanity

The Wi-Files

Bill Wi the Science Fi

Clever Wi-Fi Name

Wi-Fight the Inevitable?

Wi-Fi Names

Funny

How To: Change my Wi-Fi Name

📚 Troubleshooting Guide: Tips and Tricks for Your Home Network! 📚

Welcome to our troubleshooting guide! Whether you're experiencing slow speeds, connection drops, or any other issues, we've compiled some incredible tips and tricks to help you optimize your home network.

🚀 Experiencing Slow Internet Issues? 
 

Don’t let slow speeds hold you back! Here’s how to troubleshoot:


1. Test Your Download Speeds:

  • Visit www.fast.com to check your current download speeds. This simple test will give you a clear idea of your internet performance.


2. Use Wired Speed Tests for Accuracy:

  • For the most accurate results, connect your device directly to your router using an Ethernet cable. Wired connections typically provide more reliable speed tests, free from Wi-Fi interference.


3. Analyze the Results:

  • Compare your test results to the speed you’re paying for. If you’re significantly below your expected speeds, it may indicate a problem with your connection.


4. Next Steps:

  • If your speeds are consistently low, consider troubleshooting your equipment, checking for network congestion, or contacting your ISP for further assistance.

The Importance of Power Cycling Your Internet Equipment


Power cycling your internet equipment—modems, routers, and other devices—is a simple yet effective troubleshooting step that can resolve various connectivity issues. Here’s why it’s important:


1. Refreshes Connections

  • Power cycling resets your device’s connection to your internet service provider (ISP), allowing for a fresh start and often resolving minor connectivity problems.

2. Clears Memory and Cache

  • Just like computers, routers and modems accumulate data and temporary files over time. Power cycling clears this cache, improving performance and speed.

3. Resolves IP Conflicts

  • Restarting your equipment can help resolve conflicts with IP addresses, which can occur when multiple devices are connected to the network.

4. Fixes Slow Speeds

  • If your internet has been sluggish, power cycling can restore normal speeds by re-establishing a better connection to your ISP.

5. Improves Stability

  • Regularly power cycling your equipment can lead to a more stable internet connection, reducing the frequency of drops or interruptions.

6. Prevents Overheating

  • Continuous operation can cause devices to overheat. Power cycling allows them to cool down and operate more efficiently.

7. Software Updates

  • Some devices automatically check for firmware updates upon reboot. Power cycling can trigger these updates, ensuring your equipment has the latest features and security patches.

How to Power Cycle Your Equipment

  1. Unplug: Disconnect the power from your modem and router.

  2. Wait: Leave them unplugged for about 30 seconds to 1 minute.

  3. Plug In: Reconnect the modem first, then the router.

  4. Wait for Reconnection: Allow a few minutes for the devices to fully restart and reconnect to the internet.

📞 Need Help? We’re Here for You! 📞


Submit Your Support Ticket

For quick assistance, please submit your support ticket through our website.


Call Us
You can also reach us at (613) 925-0776. If you’re calling after hours, please leave a message for priority callback.


🌟 After Hours Support Available!
Our dedicated team is ready to assist you, even outside regular hours. Just leave a message, and we’ll get back to you as soon as possible!


Your satisfaction is our priority! Don’t hesitate to reach out!

bottom of page